Evolis printers use Windows drivers that let you print using most printing/desktop software.
Before printing, make sure the dimensions of the card (ISO CR80) are accurate.
For encoding, compatibility with an Evolis printer is a matter of software design.
For more information, please directly contact the appropriate software vendor or your Evolis reseller/distributor.
To develop your own application(s) and monitor all Evolis printers, a development kit is available for download, which provides you with all the tools, escape commands, DLL and code samples that you require. Please contact your Evolis reseller/distributor for more information on this.
All the latest firmware versions can be found on the Evolis website:
Download and unzip the firmware onto your hard disk.
Connect your printer to the computer and switch it on.
Click on the EXE file and follow the instructions on the screen.
Select your printer and click on "update Firmware"
Wait for the up & down movement of the print head when the update is complete.
You can check if the update has been successful by sending the
Rfv command (or by opening the Dialog Box with the printer).
A driver is software used to communicate with the printer through the computer in order to manage ribbon choice, print intensity, contrast, insertion modes, magnetic settings, lamination settings, etc.
The driver also broadcasts internal notification and information from the printer. The driver must be installed before the first use of the printer and must be compatible with the target operating system.
Administrator rights are required for its installation.
Before starting an Evolis driver installation on a Windows, Mac or Linux platform, make sure you are logged-in with ADMINISTRATOR rights, or else the computer will turn down the driver's installation.
Make sure that the installation package you are using is compatible with your OS.
A firmware is a resident software, embedded in a flash memory on the main board and that operates as a layer between the hardware and the software. It is mainly used to directly manage the resource and is provided by Evolis for exclusive use with its printers.
A regular update is strongly advised to receive all the latest improvements:
New command(s) and feature(s)
Each main board has its own firmware, which can be downloaded from this website.
The Secution printer has got 2 firmwares : a first one for the printing station and another one for the lamination station. You can up-to-date these 2 firmwares using only one file (*.exe)
YMCKO refers to a 5-panel ribbon. Each letter matches up to a panel color:
A half-panel YMCKO color ribbon is a dye-sublimation ribbon which has the same ink specifications as the standard or full-panel YMCKO color ribbon. The difference between the standard YMCKO ribbon and the half-panel ribbon is in the Yellow, Magenta and Cyan panels which have a maximum length of 35 mm.
This ribbon is useful and cost-effective if the color-printed area of your layout is no bigger than a logo or an ID picture.
Monochrome printing can be performed with different color ribbons:
Scratch-off (not for the Tattoo 2 )
The Pantone references are :
The difference between the standard black monochrome ribbon and the Black Wax one is in the ink composition. The Black Wax ribbon will enable you to print on cards (ABS, PET, paper …) which are not compatible with the standard black ribbon.
ONLY Evolis ribbons must be used with an Evolis printer. Using generic ribbons with an Evolis printer will expose you to printing problems, plus, the warranty will be null and void. No support request will be entertained if generic ribbons have been used.
It’s not possible to print with an YMCKO ribbon on a card that has already been printed with this ribbon. The ink can be applied only once on each side of the card.
In fact, printing will optimize colors only on a white background.
If the printer skips ribbon panels during the printing process, please check the following points:
Make sure you are using a genuine Evolis ribbon (not a generic one)
Make sure the printer has been upgraded with the latest firmware
Within the Driver Properties/Graphic screen, make sure that the selected ribbon type is correct and click on the Set Ribbon button to validate
Make sure there is a color ribbon inside the printer. Open the Driver Properties/Tools/Bi-directional communication screen and send the following command which will adjust the color sensor:
If you still have the same glitch even after following these points, please contact your Evolis reseller or distributor.
To get a complete list of spare parts for your printer, please visit the “Partners Section” on our website, or contact your Evolis reseller/distributor.
If no LED light is on, including the power button, please check the following points:
Is the power supply connected to a live electrical wall socket?
Is the power supply an Evolis one?
Is the power supply faulty? (The power supply displays a green light when it operates properly).
Is the power supply suitably connected to the printer?
If you want all the computers on your network to be able to access a single printer, the printer can be networked through a print server, using the LPT port and via a print server.
Click the following links to access technical details on the print servers that have been successfully tested with Evolis printers:
The basic idea of printer sharing illustration:
During printing, if a card remains in the feeder or gets stuck in the middle of the printer, please check the following points:
Has the printing job been correctly sent to the printer? If en error has occurred, the Windows toolbar will display a red circle with a question mark on the printer icon.
Is the card thickness gauge adjusted to the actual card thickness?
Clean the printer.
Make sure that the cards are not sticking together, and also, that they meet all compatibility requirements from your printer.
Card 5 offers 2 possible ways of sending the printing/encoding job to the printer: (1) by using the integrated Evolis driver (DCL Driver), or (2) by using the Windows Evolis driver (installed by the user).
With the DCL driver, magnetic encoding requires no adjustment, except for the level of coercitivity.
With the Windows Evolis driver, the Lead-in code and Trailer have to be changed from the Evolis driver or from Card 5.
In the Evolis Driver Properties/Tools/Encoder Settings screen, change the Lead-in and the Trailer values as shown below:
The easiest way to visually determine if a stripe on a card is Hico or Loco is by checking the color of the stripe. Hico stripes are black and Loco stripes are brown. This information applies to magnetic cards provided by Evolis but does not hold good for all manufacturers.
If you are using cards from another manufacturer, please check up on the specifications.
Check the card positioning inside the feeder (see figure under the feeder)
Clean the printer with an Evolis cleaning card (see user’s guide for the procedure)
In the Driver
Properties/Tools/Encoder Settings screen, check if the coercivity is the same as that of the magnetic cards (stripe color) and then click the
Set button before clicking OK
Check if the data is correct (number of characters and/or allowed characters).
If the issue remains even after checking these points, please contact your Evolis reseller or distributor.
If the colors on the printed card are too dark or too fade, the following points have to be checked:
Are the contrast/intensity values too high or to low?
Is the power supply an Evolis one?
Make sure that the Evolis power supply is not faulty.
If the issue remains even after checking these points, please contact your Evolis reseller/distributor.
This issue relates to the quality of the card.
The card’s flatness (which is really important with sublimation printers) is thinner around the chip area. Ink cannot be applied appropriately onto this area.
The only way to resolve this defect is to use higher-quality cards.
A color profile may solve this issue; check the following points:
The color profile of your screen needs to be installed on your computer. Contact your IT Manager for more information.
Select the Evolis color profile from the printer driver as indicated below:
Open the Driver
Properties/Color Management screen and select the Evolis Profile (evolis_profile_v701) which was installed during driver setup.
The resolution, i.e. the details in an image, is of 300 dpi (11.8 dots/mm).
White lines on the printed cards mean that the print head is unable to heat the ribbon in this zone: the ink cannot be diffused/applied correctly onto the card surface. This issue may arise from a dirty or faulty print head.
If cleaning of the print head does not clear this defect, please contact your Evolis reseller/distributor.
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